To survive in business, you need to keep your customers satisfied. You cannot afford to miss an order because an item is out of stock. You need to know the answers when customers ask questions. Dynamics NAV makes it easy to get the information you need to provide better customer service and win customer loyalty.

When your business is well organized, it is easier to be responsive to your customers. Dynamics NAV for distribution helps you organize your business to improve planning and keep delivery promises. It lets you focus your resources on responding to your customers' needs.

Both you and your customers benefit from streamlined operations. Reduced operational costs save you time and money, allowing you to offer more competitive prices. Dynamics NAV helps you trim excess inventory, run your warehouse operations more effectively and work more closely with your vendors.

Item Substitution

• Offer customers alternative items when the items are out of stock

Item Cross-Reference

• Identify items by cross-referencing customer codes, internal codes, or vendor codes
 

Nonstock Items

• Prepare quotes
• Create nonstock item numbers automatically
• Process orders for nonstock items

Multiple Locations and Responsibility Centers

• Manage and handle inventory in multiple locations
• Create cost and profit centers
• Manage inventory levels and item costs differently at each warehouse

Locations Transfers

• Track the movement of inventory between warehouses
• Get overviews and reports of inventory in transit
• Apply and trace additional costs

Order Promising

• Calculate item availability
• Available-to-promise (ATP) feature for planning
• Capable-to-promise (CTP) feature for "what if?" scenarios

Item Tracking

• Track and trace items with serial numbering and lot tracking

Returns Management

• Handle returned inventory and account for additional costs such as restocking charges
• Credit memos
• Replacement goods
• Returns to vendors
• Account for additional costs
• Partial or combined return of shipments
• Partial or combined return of receipts

Shipping Agents

• Control distribution by relating shipping agents to services

Warehouse Management

• Cross-dock alerts
• Efficient picking methods
• Order and shipment filtering

Item Charges

• Improve cost control by including the value of additional cost components to the unit cost or unit price

Additional Features

• Web access to information and data exchange with customers and vendors
• Production of Bill of Materials (BOM) including phantom BOMs
• Blanket orders for organizing long term contracts
• Handling of landed cost
• Flexible costing for standard, average, FIFO, LIFO sales.